:: Backbone Technologies ::

How do I transfer files to my website?
Files must be transferred to the webserver via File Transport Protocol (FTP). If you need FTP, SSH, mail,or other Internet software, visit Shareware.com or Download.com. Both are a great source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP.

Will I be able to access my site for updates 24 hours per day?
You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

What is a virtual domain?
A Virtual Domain means having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com).

Do you put banner ads on any of your accounts?
NO! We do not put any form of advertising on your site nor will we in the future.

Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.

How long does it take to setup a new account?
New accounts are set up in less than 24 hours from the time we receive your order and can be processed in as little as 30 minutes! Once an account is set up an activation notice will be sent to you via email including your user-ID,password, and FTP hostname. You can begin uploading files to your new website immediately by using your IP Address.

Can I subdivide my space and resell it?
Yes, we do allow you to create subdirectories which you can use to offer friends or clients space as long as its within our policy guidelines. In your user interface you can even give them their own FTP account and directory. However we do not point domains to subdirectories of a main domain but strongly suggest our Multiple Domain Account for clients with more than one domain name or who wish to target search engines using an option like keyword.yourdomain.com

Can I register additional domains to point to a subdirectory of my main domain?
No, this is something we do not presently offer but strongly suggest our Multiple Domain Account. This will save your business a lot of money and should give you all the options and features you need.

Can I have additional domains pointing to the same main page as my current domain?
Yes, we can mirror your main web pages and mail system. This is a great way to expand the marketing of your present business.

Are third level domains available?(myname.domain.com)
Yes, We can give you a third level domain name such as yourname.ourdomain.net or if you have a existing domain with us anyname.yourdomain.com. The packages are the same as the one posted for normal domains or are a great opition for the Multiple Domain Acccount, the advantage to these is registrar registration is not needed. This means no registrar registration fees.

Are extra FTP, SSH and pop accounts available?
Yes. For a minimal additional charge - please contact our sales staff for a quote

Who is registrar?
The Registrar is an independent organization responsible for holding the registration and routing of Internet domain names. Without these people, it would be virtually impossible to maintain sanity on the Internet. Registration fee is $70 for the first two yearsand $35/year thereafter for your virtual domain name.

What if I go over my traffic allowance?
On most accounts we do not have a traffic allowance, you simply need to follow our basic TOS Guidelines. On our Multimedia/Developer and Miva accounts we allow a maximum of 8 GIG. Less than 1% of clients use this amount of bandwidth. However your site is monitored and you will receive email warnings prior to changes. You may purchase extra traffic $20.00 per gig.

Can I add more space to my site?
Yes, you can purchase extra space at $1.00 per month for each additonal 10 megs.

Can I install my own cgi scripts?
Yes, as long as the account type you are purchasing allows CGI We only monitor for poorly written scripts that may become resource hogs.

Will server side includes work on your server (SSI)?
Yes, SSI's will parse on any page ending in .sht or .shtml, rather than the usual .htm or .html.

Can you handle foreign domain names?
Yes. We currently house domains from over 100 countries, for none registrar domain names you will need to file the registration with your local NIC.

What type of java support do you offer?
Please see our Multimedia and Developer account for all the programming features that are available. At present we do not support java servlets.

What is Majordomo?
Majordomo is a full featured mailing list program that allows your customer the ability to subscribe and unsubscribe. This type of list is particular designed as a method of interaction, and can be run as a closed or open, moderated or not. As the list owner you can control all email allowed to be distributed to the list.

Can I access my domain without the "www" in front?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example:[http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

Do you offer dialup internet access?
No, you will need local Internet access in order to maintain your web site and retrieve email addressed to yoursite. If you have questions concerning your current Internet access, and whether or not it will comply with Zone Internet's web services, please contact us via e-mail.

Do you maintain backups of my data?
Yes, we do backups of your home and WWW directories on a daily basis. You can also create backups via your Web Control Panel.

Do you handle the domain registration?
Yes we can as long as you authorize us to use your credit card to register the domain. We will contact the Registrar once your account is activated to request either a new domain name registratio nor a domain name modification (trasferring an existing domain to our servers).

Can I transfer a existing domain to your servers?
Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for Registrar to complete the transfer process. We will provide you with a temporary IP address soyou can mirror the site on our server. All email and web pages will still be accessed from your current site. When Registrar announces the completionof the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact your previoushost to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site until they update their DNS. When we file a modification, one of the current listed contacts must ok the move. Registrar will send a email that you must ok to have the redirection of your domain completed. If the contact email on your domain has changed from the time you originally registered it, you will need to fax a authorization to complete the process using a tracking number we will provide upon request

How long is it before my domain is active?
Once the Registrar announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.